New Zealand

Shipping & Returns

Shipping Methods

Dear Customers.we can ship the shoes to worldwide ! As for the shipping methods, we usually ship your order by EMS,FEDEX,DHL to most major destinations in the world. But some area in the world like South Africa, Netherlands and so on can't be reached by EMS, so we may change it into Hongkong Air Mail automatically without notifying you. Please refer to the following shipping time of two shipping methods.

Shipping Fee

Shopping online can be an intimidating process for some or just plain confusing for others. If you have ever purchased anything online from a website that did not have a clear and simple delivery process, then you probably know the frustrations. Here we appreciate your business and we want you to understand our shipping process prior to placing an order so you can know when to expect your parcel. Below is the exact step for step process Staff takes when processing your order.

By viewing and/or purchasing from www.safensound.co.nz You acknowledge and agree to all terms and policies

All items will only be shipped to the shipping address provided by customer.Please make sure your address is correct.

All shoes are shipped directly from storage.When we shipped out shoes, we will supply tracking number for you.


When receiving and signing for the cargo, you must inspect the cargo carefully to make sure whether it is perfect or not; you should send letter for us instead of signing for if it has any breakage; we will help you to process! But if after receiving and signing for said again the product has any question, we are generally irresponsible!

1. If you find the parcel broken when delivery, please open the parcel to check whether items are kept intactly. If not, please refuse delivery. When the parcel is returned to us automatically, we will confirm if the damage is made during transportation. If yes, we will send you a new one of same model for exhcange or fully refund your money according to your request.

2. If you want to return the parcel already signed by you, please email us to get the shipping address where your parcel can be returned to. We would have no responsibility for any missing parcel caused by returning to wrong shipping address without asking for our customer support's advice.
Tracking Methods

After your order is dispatched, we will offer you EMS or Hongkong Air Mail tracking no. & website
There are two methods to get above information from us

1. Visit our website and re-login to check the update status.

2. Check your e-mail, for we will send update status to your e-mail address.

Note: (If you can't check it immediately with the tracking no. , please wait with patience. Some time is required by Express Company do uploading).

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New Zealand